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Cracking Cultures for better communication

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Have you ever said exactly the right thing — and still been completely misunderstood? Or watched a perfectly reasonable email turn into an unexpected conflict? Chances are, culture was in the room.

This course explores how cultural differences shape the way we communicate — at work, in teams, and across borders. Through real stories, case studies, video lectures, film extracts, and hands-on tasks, you'll develop the awareness and practical skills to navigate multicultural professional environments with confidence.

Over 10 weeks, you'll explore topics including the foundations of communication, attitudes towards time and scheduling, low- and high-context communication styles, giving and receiving feedback across cultures, the art of persuasion, leadership and hierarchy, and cultural stereotypes. Each module combines theory with reflection, so you don't just learn about culture — you start to see your own.

By the end of this course, you will be able to:

  • Identify how cultural background shapes communication beyond language
  • Adapt your communication style to multicultural contexts
  • Give and receive feedback effectively across cultural differences
  • Persuade, lead, and collaborate in diverse professional settings
  • Recognise and move beyond cultural stereotypes

No prior knowledge required — just an open mind and a willingness to look at the world a little bit differently.

Category
Educators courses
enrolled
11
Instructors
  • Volha Bolbas Volha Bolbas
Overview

Have you ever said exactly the right thing — and still been completely misunderstood? Or watched a perfectly reasonable email turn into an unexpected conflict? Chances are, culture was in the room.

This course explores how cultural differences shape the way we communicate — at work, in teams, and across borders. Through real stories, case studies, video lectures, film extracts, and hands-on tasks, you'll develop the awareness and practical skills to navigate multicultural professional environments with confidence.

Over 10 weeks, you'll explore topics including the foundations of communication, attitudes towards time and scheduling, low- and high-context communication styles, giving and receiving feedback across cultures, the art of persuasion, leadership and hierarchy, and cultural stereotypes. Each module combines theory with reflection, so you don't just learn about culture — you start to see your own.

By the end of this course, you will be able to:

  • Identify how cultural background shapes communication beyond language
  • Adapt your communication style to multicultural contexts
  • Give and receive feedback effectively across cultural differences
  • Persuade, lead, and collaborate in diverse professional settings
  • Recognise and move beyond cultural stereotypes

No prior knowledge required — just an open mind and a willingness to look at the world a little bit differently.

Content
9 topics

  1. courseimage Announcements

  1. courseimage Module 1_intro__Cracking Cultures For Better Communication
  2. courseimage Introductory story Module 1 Cracking Cultures for better communication
  3. courseimage Presentation. Module 1: Introductory story. Cracking-Cultures-for-Better-Communication
  4. courseimage Reflection Task: Who Is “Normal,” Anyway?
  5. courseimage Module 1 Communication. Cracking Cultures for better communication
  6. courseimage Presentation. Module 1: Foundations of Communication. Cracking-Cultures-for-Better-Communication
  7. courseimage Module 1 Part 2 Culture and Cultural identity. Cracking Cultures for better communication
  8. courseimage Presentation. Module 1: Culture and cultural identity. Cracking-Cultures-for-Better-Communication
  9. courseimage Game. Module 1 "What Words don't Say"

  1. courseimage Module_2_intro_Cracking Cultures For Better Communication
  2. courseimage Is punctuality in your royal blood?
  3. courseimage Module 2 Part 1 Cracking Cultures for better communication
  4. courseimage Culturally modified. How different cultures understand time
  5. courseimage Presentation. Module 2. Part 1: The first culture shock. Time-Cracking-Cultures-for-Better-Communication
  6. courseimage Case study analysis “Lunch vs Meeting: scheduling a meeting between a Brit and a Belarusian”
  7. courseimage Module 2 Part 2 Cracking cultures for better communication
  8. courseimage Presentation. Module 2 Time Perception. Part 2 Cracking Cultures for better communication
  9. courseimage Module 2 Optional video-lecture Time perception in different cultures Cracking Cultures for better communication

  1. courseimage Module_3_intro_Cracking Cultures For Better Communication
  2. courseimage Module 3 Part 1 Cracking cultures for better communication
  3. courseimage Presentation. Module 3 Part 1 Low-Context-vs-High Context cultures Cracking Cultures for Better Communication
  4. courseimage Module 3 Part 2 Cracking Cultures for better communication
  5. courseimage Module 3 Part 3 Lecture Cracking Cultures for better communication
  6. courseimage Module 5 Lecture 2 Persuasion: How We Convince

  1. courseimage Module_4_intro_Cracking Cultures For Better Communication
  2. courseimage Module 4 Lecture 1 Cracking Cultures for better communication
  3. courseimage Presentation Module 4 Lecture 1 Feedback Cracking Cultures for better communication
  4. courseimage Module 4 Lecture 2 Cracking Cultures for better communication
  5. courseimage Module 4 Lecture 2 Presentation Cracking cultures for better communication
  6. courseimage Module 4 Lecture 3 Cracking Cultures for better communication
  7. courseimage Presentation Module 4 Lecture 3 Final Cracking Cultures for better communication

  1. courseimage Module_5_intro_Cracking Cultures For Better Communication
  2. courseimage Module 5 Lecture 1 Part 1 Cracking Cultures for better communication
  3. courseimage Module 5 Lecture 1 Part 2 Cracking Cultures for better communication
  4. courseimage Module 5 Lecture 1 Persuasion Presentation Cracking Cultures for better communication
  5. courseimage Module 5 Part 1 Optional lecture Cracking Cultures for better communication
  6. courseimage Optional reading "Worthy of being CHEAP"
  7. courseimage Module 5 Lecture 3 Blueprint your pitch - how to beat Aristotle
  8. courseimage Optional Reading “La galère”: Cultural Nuances Behind the Company Name ‘Galley Group’

  1. courseimage Module_6_intro_Cracking Cultures For Better Communication
  2. courseimage Module 6 Lecture 1 Power Games Cracking Cultures for better communication
  3. courseimage Presentation Module 6 Power Games Lecture 1 Cracking Cultures for Better Communication
  4. courseimage Module 6 Lecture 2 What Makes a “Good Boss”? Cracking Cultures for better communication
  5. courseimage Presentation Module 6 Lecture 2 "A good boss" Cracking-Cultures-for-Better-Communication

  1. courseimage Module_7_intro_Cracking Cultures For Better Communication

  1. courseimage Module_8_intro_Cracking Cultures For Better Communication
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